Policies

⭐ Deposit & Booking

• A £15 deposit is required to secure your booking. This is non-refundable in case of a no-show or late cancellation.

⭐ Late Arrivals

• A 10-minute grace period is allowed.

• If you arrive more than 10 minutes late, a £10 late fee will apply.

• If you arrive later than 15 minutes, your appointment will be cancelled as a no-show, and your deposit will be forfeited. You will also be charged the full appointment price. Please do message if you are running late!

⭐ No-Shows & Cancellations

• No-show appointments will be charged in full.

• Late cancellations will be charged 50% of the remaining balance

• You may reschedule your appointment once up to 24 hours in advance without penalty.

⭐ Nail Preparation

• Nails must be clean and free of any product—this includes polish, shellac, acrylic, or extensions.

• I do not offer infills or removals on work done elsewhere.

• If you would like a removal, please ensure the correct appointment is booked

Thank you for understanding and respecting these policies! 💅✨

⭐ Custom Orders

• Unless a set was pre-made, all other orders are custom orders. Please get in touch to discuss the designs you would like.

• I am happy to take design from anything you find inspiring - however, please do not send any AI generated images as inspiration

⭐Shipping Information

Processing Time

• Made-to-order: 10-14 working days

• Pre-made: 1-2 working days

Domestic Shipping (UK)

• Standard Delivery: 3-5 working days

• Express Delivery: 1-2 working days

International Shipping

• Ireland & Europe: 3-4 working days

• USA & Canada: 5-7 working days

• Worldwide: 5-7 working days

⭐ International Shipping Disclaimer

• Taxes, duties, and customs fees are not included in the shipping costs. These charges are determined by the destination country and are the responsibility of the customer. I recommend checking with your local customs office for potential charges.

• If delivery is refused by the customer, the customer will be responsible for:
  ✅ The original shipping cost
  ✅ Any applicable taxes and duties
  ✅ The cost of returning the package

Refunds will not be provided in such cases.

⭐Returns & Exchanges

• Due to hygiene and safety reasons, returns and exchanges are not accepted under any circumstances. This policy ensures that all customers receive brand-new, unused products.

• Please double-check your nail sizes before ordering. If you are unsure, check our sizing guide for help.

• If your order arrives damaged, please contact me within 7 days of delivery with clear photos of the packaging and the damaged item. I will assess the situation and offer a resolution at my discretion.

⭐ Mobile Service Fees

• A £10 additional fee applies to all mobile appointments.

• For locations beyond 5 miles, there is an extra charge of 65p per mile. Travel is capped at 20 miles from my location in Newbury, Berkshire

• The £10 flat rate will be waived for clients with mobility issues or disabilities to ensure accessibility for all.

⭐ Availability

• Mobile appointments are only available on weekends after 3 PM due to limited availability.

• Appointments must be booked at least 48 hours in advance to allow for travel planning.

⭐ Client Responsibilities

To ensure a smooth and professional service, please make sure:
✅ There is a clear workspace for me to set up.
✅ Power outlets are available nearby.
✅ The workspace has good lighting so I can work effectively.
✅ Animals and small children are kept away from the workspace during the appointment.
✅ Please inform me in advance if there is nearby parking available.

Failure to provide a suitable working environment may result in your appointment being cancelled without a refund